Poor customer service! I recently moved and am in need of cancelling my membership. If you email them with regarding signing up for a new membership they respond within minutes. If you email them about anything else you do not get a response. I was charged a fee for billing which was due to their website being down. I contacted them and was told they would refund the fee but never saw it and never received a response to my multiple requests. I should not need to take work off to drive there to cancel my membership, a simple contract (which has lapsed) can be canceled vie email. They intentionally ignore you if you have any request other than something resulting in a sale for them. I would not recommend this gym.
I paused my account and they started it again without notifying me. Didn't realize right away and they didn't respond to my messages to cancel (phone calls and emails from the anytime website to this gym). I had to show up in person and they did not refund me for the months they charged me without notification despite saying that the owners would contact me. They never did. I filed a complaint with the BBB and they didn't respond to that either. To me, this is an unresponsive and unethical operation.
I started working with Amanda Cole over five years ago when she first got licensed to become a personal trainer, and it has never occurred to me to work with someone else. With her structure and good humor, I have been able to incorporate working out and living in a healthier way into my daily life. Through her workout challenges, I have lost 15 pounds and kept the weight off because, by the time the month has ended, my habits have changed! I might be a little stronger, but what’s more important for me is that I feel healthier and have a generally more positive attitude, which pretty much everyone in my life appreciates. Hooray! If you want to get the personal care and support to make fitness a part of your everyday living, there is no one better than Amanda Cole.
Location is great and it's the most convenient place to workout for anyone in the area, but this probably contributes to the sub-par conditions.
This location is nice for an Anytime gym. There are plenty of free weights and two squat/bench racks as well as cable machines. Small group classes are also available. *New treadmills and ellipticals with tvs were added this year to to replace the old machines.
It's often dirty, consistently out of towels and there always seems to be at least one treadmill not working. While the staff is nice, they could be doing a lot more for the general upkeep of the gym.
Anytime Fitness Grand Avenue is a US Gym based in Saint Paul, Minnesota. Anytime Fitness Grand Avenue is located at 1059 Grand Ave, St Paul, MN 55105, USA.
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