The one right across from the State Fair Grounds have rude customer service. They treat their customers like they are all dumb for having their car towed. We got ours towed due to the snow emergency, which we had no heads-up notice about. We eventually got our car back with no problem, but when we were waiting in line, the workers and police their had some enourmous bad and rude service!
As a long time business owner, with years of steady clientele and outstanding costumer service.... I can honestly say that the female receptionist by the name of "Shannon" is clearly giving the entire department a bad name. Her unprofessional attitude and constant rude behavior during our ENTIRE conversation was completely and absolutely repulsive to say the very least. To top everything off, as I was asking a final question, I was quickly interrupted by short and snappy comments, followed by the quick yet disgruntled click of the phone as she hung up on me. Not only am I totally hurt by her careless actions, but I am also dumbfounded in the complete disregard from our state by hiring someone with this overwhelming level of off-the-wall ignorance.
My car was stolen and recovered by the St. Paul Police. To retrieve my stolen car, I needed to pay a $350 fee, which is upsetting as firstly, my car was stolen which is enough of a financial burden but secondly, other options such as returning my car to me directly were not considered.
TERRIBLE customer service. VERY RUDE to talk to. They were snippy, and short me when all I did was call to ask simple questions about my vehicle after I was in an accident. AWFUL experienc. If I could give NO STAR I would.
Moreover, the receptionist was extremely impolite. I had to provide her documents and registration to retrieve my car and as I was trying to locate all her requested documents, she raised her voice at me and stated that they have NO sympathy for those who get their car stolen or towed. This facility is a poor representation of public service. Not all of us who have our cars towed were parked irresponsibly and for the receptionist to compound my miserable situation of recovering my stolen car in such a way reflects on her hateful attitude towards the public.
I took my grandson to get his car on the evening of Wednesday 2-10-2016. Even tho we did not get the car the employees at the State Fair lot were very polite, courteous and helpful. They treated us with dignity and respect. They are an example as to how things should be done.
St Paul Police Department Impound is a US Police station based in Saint Paul, Minnesota. St Paul Police Department Impound is located at 830 Barge Channel Rd, St Paul, MN 55107, USA.
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