I've been there a few times, the 1st service was great they fixed my pedal, but the following summer my back tire was giving me issues. I asked them to tune it, and true the tires, and even asked two employees to note the issue with the tire and let me know if they noticed anything. They trued the tires and my bike felt great for about a week. I brought it back, claiming the issue was still there - I was scolded by one of the employees for having a low-end tire (gee thanks), and was accused of not filling the tired with enough air (not accurate), then they called and said they found the problem; 2 spokes had broken and if a . 3rd one breaks a new tire will be necessary. Without asking my preference, they replaced two of the spokes and charged for them. I would have much rather purchased a new tire esp. as not a 3rd spoke is broken and I find myself in the same situation. What frustrates me is that I could have saved a lot of time if they would have simply taken a moment to listen to my concern regarding the tire from the get-go. Too bad, because their prices seem reasonable, but they don't take the time to really listen to their clients - at least not in my case.
These guys are awesome. Always looking out for the riders best interest in a low cost manner. Tony did a great job tuning my bike in short notice! He even went as far as noting my rear suspension had a couple loose bolts and he re-tightened them to manufacurer spec. Great team!
Customer service is a joke! Apparently you must know everything about every part of your bike or they'll make you feel stupid. Use the gas or pedal power and go to Erik's or Penn.
Great service, awesome used bike for a beginner. No complaints almost two years later.
The staff of Lowertown Bike shop are knowledgeable, helpful, and friendly. I've done two different builds with them and both bikes are still rolling with minimal upkeep. I've recommended multiple friends and family members to the shop, and I will continue to in the future. Best bike shop in the twin cities - highly recommend!
Lowertown Bike Shop is a US Bicycle Store based in Saint Paul, Minnesota. Lowertown Bike Shop is located at 214 4th St E #160, St Paul, MN 55101, USA.
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